Rescue

One staff is kneeling by the TOLFA ambulance which is blue and one staff is standing on a lift platform with a grey coloured calf which is off the ground. Another staff is standing behind

TOLFA to the rescue

If you find a sick or injured street animal please follow these instructions

  • Call our rescue helpline on  9829 965585
  • Our rescue helpline is available from 8am to 5pm. Lines are very busy but please keep trying.
  • You will be required to give your name, address where the animal can be found, contact telephone number, species and colour of animal and what the animal’s problem is.
  • You may be asked to send a photo or video of the animal on WhatsApp. This helps us to check that they are a street animal (especially in the case of cows) or the seriousness of their condition.
  • Please note our rescue services are for street and ‘ownerless’ animals ONLY

TOLFA has 3 ambulances but we receive more than 50 rescue calls every day; the majority of which are dire emergencies; and so we please ask for your patience once your call has been logged.

If you are able to help us by transporting any small street animal to the hospital yourself or arranging a tempo for any large animal, we guarantee that the animal will be admitted immediately and that there will be no charges.  We are extremely grateful for this kind of help.

Enquiring about an animal we have rescued

You can call about an animal that we have rescued on our Enquiries line: 9875 165585.  The line is open from 10.30am – 1pm.

The next day after we have rescued an animal from your area, we will WhatsApp or SMS you their ‘Rescue ID’.  Please quote this ‘Rescue ID’ when asking about an animal in our care as this will assist us with your enquiry.

A tan and white puppy is sitting on a black tarpaulin. There is a TOLFA staff in the background, wearing a TOLFA T shirt with logo which is blurred. They are holding a syringe and needle in their hand

Commonly asked questions about our Rescue services

  • What is the definition of a street or ownerless animal?

    The definition of a street animal or ownerless animal is very simple.  It is one that is living their life on the streets and has no owner to take care of them. We believe that it is therefore the responsibility of the local community to look after them when they are in need of help.

  • Why do you not rescue owner animals?

    We believe that as either the owner of a pet dog or cat that it is the owner’s responsibility to take their pet to see a veterinary doctor when they are sick or injured.

    We also DO NOT rescue owner dairy cows or buffaloes as it is again, the owner’s responsibility to take care of them when they are in need of veterinary help.  Please do not try to put pressure on us to rescue them, but instead try to find the owner and put pressure on them to take responsibility for their cow.  It is not fair that an animal is used to make money for them but in their hour of need, they are neglected in this way.  Our charity was established to help street animals that have nobody to take care of them.

    If you think that an owned cow has been abandoned, and you can’t find the owner, to take responsibility for them, please contact the AMC Kanji House on: 0145 299 0591 or AMC ambulance on: 9829 522841.  You can also arrange for a private vehicle to transport the cow to TOLFA and we will admit and give the treatment for free.

    We do offer treatment for owner animals in one of our 2 dispensaries in exchange for a donation that goes towards the free work that we do with street animals.

  • Do you rescue wildlife?

    No we do not rescue wildlife.  This is done by our local government Forestry Dept’s that have the correct permission to rescue wildlife.

    Please use one of the following numbers to contact your local Forestry Dept

    Forestry Dept, Ajmer: 0145 2429796

    For wildlife rescues in Pushkar, you can also call the above Forestry Dept, Ajmer number or try the Forestry Dept Ranger, Pushkar: 9887 742046

  • What do you do with animals once they are better?

    When an animal has recovered from whatever it was that we rescued them for, one of three things will happen.  In the most part, we will release them back to the exact same territory from where we rescued them from. In the case of dogs, we will always sterilise them before release and with cats and dogs, rabies vaccinate them.

    If they are a young animal and do not have a caregiver to watch out for them, we will do our best to find them an adoptive home.  If their injuries or illness were so severe that we think they will no longer being able to manage on the street, because they are disabled in some way, we will either keep them as one of our amazing shelter animals or in the case of cows and calves, sometimes take them to a reputable gaushala.

  • What is a caregiver and can I become one?

    A caregiver is any person who helps the street animals in some way and many of them call us when an animal needs help. There are lots of ways you can help.  For instance, you could put out a bowl of water every morning or feed a group of local street dogs, cows or cats.  Put up sun shades and rain shelters in or outside your compound. You could also use old blankets and tyres to make beds so the street dogs have somewhere comfortable and safe to sleep.

    Caregivers also monitor the health of the street animals in their local area and call our ambulance when they need help. We can all be kind to the animals and even one small gesture a week can really make a difference and improvement in their lives. For more ideas of how you can help the animals in your area follow our hashtag #StreetAnimalHeroes on social media. Let us know how you are taking care of the animals – we’d love to hear from you! If you live within our working area you can also join other animal lovers in our Facebook group TOLFA Street Animal Heroes.

     

  • I’ve seen a person hurting an animal, what should I do?

    Unfortunately some people are still abusing animals. If you see anybody abusing an animal please report it as soon as possible by filing an FIR (First Information Report) in the local police station. You should give as much information as possible including date, time, location and any evidence you may have such as photos and videos. Keep a diary if the animal abuse is happening regularly.

    TOLFA is a member of FIAPO India (Federation of Indian Animal Protection Organisations) who have a lot of good advice about reporting animal abuse on their website and social media. https://www.fiapo.org/fiaporg/emergency-desk/

     

  • What is the catchment area for your rescue services?

    Please find below, the catchment area map of where TOLFA rescue services operate.